Meet the CCM Team 

Lisa Brown Bsc (Hons) MCSP MLACP

Director, Case Manager

Lisa is a Chartered Physiotherapist with over 24 years experience. During her work as a case manager and expert witness Lisa has gained experience in multiple complex injuries involving brain injury, cerebral palsy, spinal cord injury, clinical negligence and working with clients under the Court of Protection.

As Director and Case Manager for CCM Lisa brings a wealth of knowledge and experience to the team.

When Lisa's free, she enjoys walks on the beach, spending time with her family and visiting her home in Spain.

Diane Glackin BA MA HCPC (SW)
Director, Head of Clinical Governance

With more than 26 years experience working with children and adolescents with complex needs and a Masters in Therapeutic Child Care Diane is an experienced and trusted Therapist.


As a qualified social worker and CAT Practitioner Diane is an invaluable  member of the team. She has experience in managing and coordinating care plans within the residential setting for individuals that have complex injuries or challenging behaviours. 

In her spare time Diane enjoys spending quality time with her family and taking her grandchildren out on exciting day trips.


With more than 26 years experience working with children and adolescents with complex needs and a Masters in Therapeutic Child Care Diane is an experienced and trusted Therapist.

As a qualified CAT Practitioner with experience in designing and coordinating Transitional Units for less abled bodied people, Diane is an asset to the CCM team.

In her spare time Diane enjoys spending quality time with her family.

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Gwynedd Burgoyne RN Bsc (Hons)

Case Management

Nursing Adviser

With over 35 years of nursing experience with particular specialism as a Clinical Nurse Specialist in breast care, Gwyn has experience in coordinating care services and disseminating complex information to patients and their families in an understandable manner.


By utilising her experience in this sector, Gwyn is able to produce individual bespoke care plans for our clients ensuring that appropriate care provisions are put in place to satisfy care needs.

When Gwyn isn't caring for others, she enjoys spending time with her family and pottering around in her garden. 

Karen Warren OT Bsc (Hons)

Occupational Therapist


Karen has more than 11 years experience working with children, adolescents and adults with complex needs. 


As a qualified OT and Best Interest Assessor, Karen has the skills to clinically reason and justify her approach to each case. Karen's primary role has been in adapting home and school environments and provision of equipment. She has experience in setting goals, reviewing and coordinating care plans within a bed based reablement setting. Karen also took a lead in postural management and manual handling techniques. 

Karen enjoys spending quality time with her family camping and playing good old traditional board games. She particularly enjoys nature and loves paddle boarding or kayaking in beautiful locations.





Case Management Assistant



Office Junior

Eleanor Parker

Office Manager

Alarna Benson-Green
Case Management Assistant

Alarna joined CCM in 2017 and helps to support the Case Managers at client visits and in the office, as well as liaising between the client and involved parties. Her degree has given her a strong background in anatomy and osteology, and her past experience as a legal assistant has proved beneficial with case management, in particular how this relates to the medicolegal process.  


Alarna loves exercising and is an avid reader. She likes fundraising and last year took part in the 5k Pretty Muddy race as well as donating her hair to the Little Princess Trust.


Ellie Parker

Rehabilitation and Facilities Coordinator

With over 30 years experience working within the multiline claims department Ellie dealt with medium to higher value claims for a number of multi-national insurers. 

In 2016, Ellie left the world of defendant work and joined CCM working with individuals to assist them with their rehabilitation. Her years working in a defendant environment means that she brings a different and valued perspective to the team. 


Niamh Glackin-Brown

Office Junior

Niamh is currently studying Law at the University of Winchester and has really enjoyed the exposure she has received through observing the litigation process for many of our clients.

With experience in providing support for individuals with complex needs, Niamh is a great asset to the CCM team when it comes to establishing client relationships.

Niamh also likes to relax in her spare time. Often you will find her out for dinner with friends, walking the dog or perched in front of the TV watching a good film.


Tracie Barker

Finance Manager

Tracie has worked in accounting for over 30 years, working closely with all levels of colleagues from MD to workshop floor. She has been instrumental in implementing processes, procedures and new accounting systems, when required, to improve information flow to decision makers in order to move the business forward. She has an eye for detail and likes nothing better than creating a good spreadsheet.


In her spare time she enjoys spending time with her dog, reading, being creative by making items from acrylic resin, diamond painting and cross stitch.

Bernie Rainer-Guy MCSE

IT Manager

With over 30 years experience working in IT Bernie works with CCM solving all IT related issues as well as spending time moving IT forward within the business.

CCM are embracing Microsoft cloud technologies allowing them to work anywhere, securely and efficiently.

Maureen Frost

Marketing, Strategy and Business Development

Maureen, owner of Astrality Business Services has over 20 years experience in working with businesses of all shapes and sizes.  As the previous CEO of Hampshire Chamber of Commerce she brings her expertise on planning & strategy  combined with practical knowledge of marketing and social media to us ensuring that our marketing is proactive and relevant.  


 | 206a West Street | Fareham | PO16 0HF  | 01329515378 |

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Coastal Case Management Ltd    Registered in England & Wales No. 10834526